Contact Us

Our support team is ready to answer your questions! Please contact [email protected] with any questions or concerns!

Support Hours: 

Monday – Friday 9am – 5pm EST

Please contact: 

(852) 93109084

Shipping

Have any unanswered questions? Get in touch, we’d love to hear from you. Email [email protected].

All orders will ship within two business days of being placed. All orders under $250 will be sent UPS or FedEx Ground at a $10 shipping rate. Orders over $250 qualify for free UPS or FedEx Ground shipping.

Upgrades on delivery options will be shown on our checkout pages and will ship using Two Day UPS service. Please contact our Customer Service department if you wish to overnight your order. All orders over $500.00 will require an indirect or direct signature upon delivery. Please contact us either by phone or email if you would like to waive the signature option.

Orders outside the US will be dispatched using the UPS international priority service and can take 5-10 business days depending on where the package is being shipped (prices vary depending on country). Tracking information will be emailed to you once your order has been dispatched.

Upgrades on international delivery options will be shown on our checkout pages and will ship using international express mail options provided by UPS. Please note that surcharges may be incurred on heavy items.

Nineswing is not responsible for brokerage fees, import taxes or duties applied when the package enters the destination country. Customers should consult the customs legislation of their country. Returns and exchanges are the responsibility of the recipient.

If orders are refused by customers at point of delivery or if there is a charge back to Nineswing for return shipping or duties, the customer is financially responsible and it will be deducted from their credit.

Once your order has been shipped an email will be sent to your email address provided with all relevant tracking information for you to track the progress of your parcel.

For orders placed in the contiguous United States, UPS Ground promises delivery in 1 – 5 business days. Orders shipping to Hawaii and Alaska will ship via the US Postal Service and delivery can be expected in 3 – 7 business days.

For all shipping & tracking inquiries, please contact Customer Service at (852) 93109084.

Returns & Exchanges

Making a return or exchange is easy. First email us at [email protected] to alert us of a return or exchange. Please include your order number as well as request for return or exchange and new item you would like in the event of an exchange. Ship your item(s) back to us within 45 days of receiving your order in whatever shipping method you prefer. Hang on to your tracking number. We will process all returns and exchanges within 5 days of receipt.

Domestic

Send back your returned items to the address below, please enclose a note with the reason for the return, your order number, and the items you wish to return. Items must be returned in the original packaging with all tags still attached. We will only accept returned items that are unworn/un-damaged. Please be sure all items being sent back to Nineswing are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

International

For orders needing to be returned or exchanged and originating outside the United States, it is the customer’s financial responsibility to ship back the unwanted items. Items should be marked “Returns of no commercial value” for entry to the USA. Returns will not be accepted by Nineswing if shipped COD (cash on delivery). It is recommended that packages are shipped insured and with signature required as the package is the responsibility of the customer until it reaches the returns department.

Please be sure all items being sent back to Nineswing are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

Credit will not be issued on any shipping or duty fees incurred for either the outgoing shipment or incoming shipment. This is the financial responsibility of the customer.

All items marked Final Sale are non-returnable, and not eligible for exchanges.

Download Return & Exchange Form →

Domestic

Please send your item back with a note advising what you would like to exchange the returning item for. Once this is received then we shall exchange and send the replacement item out to you accordingly.

Please be sure all items being sent back to Nineswing are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

Nineswing
Unit 1104A, Kai Tak Commercial Building,
317-319 Des Voeus Road Central,
Sheung Wan, Hong Kong.

Monday – Friday 9am – 6pm EST

Email: [email protected]

International

Please contact Nineswing Customer Service in advance to make sure we have your new item in stock, alternatively you can place the order to guarantee the item but we will not reserve any orders.

For exchanges originating outside the United States, it is the customer’s financial responsibility to ship back the unwanted items. Items should be marked “Returns of no commercial value” for entry to the USA. Returns will not be accepted by Nineswing if shipped COD (cash on delivery). It is recommended that packages are shipped insured and with signature required as the package is the responsibility of the customer until it reaches the returns department.

Please be sure all items being sent back to Nineswing are new, unworn and with tags attached in original packaging. Failure to do so will result in a non-negotiable 15% restocking fee.

Upon receipt of the returning item, the replacement will be shipped out at a pro-rated shipping fee, which is the financial responsibility of the customer.

All items marked Final Sale are non-returnable, and not eligible for exchanges.

Download Return & Exchange Form →

Carrer Opportunities

Job Title: Warehouse Operations Specialist Report To: Direct to Consumer and Wholesale Operations Managers Location: Hong Kong The Warehouse Operations Specialist is an important role that supports Nineswing’s direct to consumer and wholesale order fulfillment. Interested? Email resumes and brief description to [email protected]

Product

Locations

Unit 1104A, Kai Tak Commercial Building,
317-319 Des Voeus Road Central,
Sheung Wan, Hong Kong.

Call us: +852 93109084

Email us: [email protected]

ALABAMA

Country Club of Birmingham
Greystone Country Club
Mountain Brook Club
Old Overton Club
Shoal Creek Golf Club
Vestavia Country Club

ARIZONA

Country Club at DC Ranch
Desert Forest Golf Club
Desert Mountain
Summit Club
Forest Highlands
Mirabel Golf Club
Phoenix Country Club
Pine Canyon Golf
Pinnacle Peak Country Club
Scottsdale Men’s Shoppe
Scottsdale National Golf Club
Sedona Golf Resort
The Estancia Club
The Stake Club
TPC Scottsdale
We-Ko-Pa
Whisper Rock

CALIFORNIA

Big Canyon Country Club
Brentwood Country Club
Burlingame Country Club
California Golf Club
Hillcrest Country Club
Honma
La Quinta Country Club
La Rinconada Country Club
Lahontan Golf Club
Lakeside Golf Club
Los Altos Golf and Country Club
Los Angeles Country Club
La Quinta Country Club
Martis Camp Club
Mayacama Golf Club
Meadow Club
Monterey Peninsula Country Club
Ojai Valley Inn and Spa
Omni La Costa
Omni Rancho Las Palmas
Palo Alto Hills Golf and Country Club
Palos Verdes Golf Club
Pasatiempo
Pebble Beach Company
Peninsula Golf and Country Club
Rancho Santa Fe Farms Golf Club
Rolling Hills Country Club
San Francisco Golf Club
San Luis Obispo Country Club
Santa Lucia Preserve
Shady Canyon
Sherwood Country Club
Spyglass Hill Golf Course
Stone Eagle Golf Club
Tehama Golf Club
Eldorado Country Club
The Club at Morningside
The Crosby at Rancho Santa Fe
The Madison Club
The Olympic Club
The Plantation
The Quarry
The Reserve Club
The Resort at Pelican Hill
The Riviera Country Club
The Santaluz Club
The Vintage Club
Toscana Country Club
Tradition Golf Club
Trendy Golf
Trump National Los Angeles
Wilshire Country Club

COLORADO

Ballyneal Golf Club
Beaver Creek Golf Club
Castle Pines Golf Club
Cherry Hills Country Club
Colorado Golf Club
Country Club of the Rockies
Lawrence Covell
Eagle Springs Golf Club
Frost Creek
Glenmoor Country Club
Lakewood Country Club
Maroon Creek Club
Red Sky Ranch
Roaring Fork Club
Snowmass Club
Telluride Golf Club
The Club at Cordillera
The Club at Crested Butte
The Country Club at Castle Pines
The Ranch
Vail Golf Club

CONNECTICUT

Brooklawn Country Club
Country Club of Darien
Darien Sport Shop
Fairview Country Club
Greenwich Country Club
Stamford Yacht Club
Tamarack Country Club
The Little Red Clock Shop
The Patterson Club
The Stanwich Club
Silver Spring Country Club
Wampanoag Country Club

DELAWARE

Fieldstone Golf Club
Wilmington Country Club

FLORIDA

Addison Reserve Country Club
Adios
Admirals Cove
Audubon Country Club
Ballen Isles
Banyan Country Club
Bay Colony
Biltmore Golf Club
Boca Raton Resort & Club
Boca Rio Golf Club
Boca West County Club
Broken Sound Club
Calusa Pines
Concession Golf Club
Crandon Park Golf Course
Emerald Dunes
Everglades Club
Fisher Island Club
Frenchman’s Creek
Frenchmans Reserve
Golden Ocala
Grande Oaks Golf Club
Grey Oaks Golf Club
Harbor Ridge Yatch & CC
High Ridge CC
Indian Creek Country Club
Isleworth Country Club
Johns Island Club
Jonathans Landing Golf Club
Jupiter Hills
La Gorce Country Club
Loblolly
Longboat Key Golf Club
Lost Tree Club
McArthur Golf Club
Medalist
Mirasol Country Club
Naples Beach Club
Ocean Reef Club
Old Marsh Golf Club
Old Memorial Golf Club
Old Palm Golf Club
Orchid Island Golf & Beach Club
Palm Beach Country Club
Palma Ceia
Seminole Golf Club
St. Andrews Country Club
Streamsong
The Bear’s Club
The Breakers
The Dye Preserve
The Falls CC
The Floridian
The Fox Club
The Loxahatchee Club
The Ritz Cartlon Golf Club
Tiburon Golf Club
TPC Sawgrass
Trump International West Palm Beach
Trump National Doral
Trump National Jupiter
Turnberry Isle Golf Club
Quail West

GEORGIA

Ansley Golf Club
Ansley Golf Club Settindown
Atlanta Country Club
Capital City Golf Club
Champion’s Retreat
Cherokee Golf Club
Dunwoody Country Club
Frederica Golf Club
J. Lancaster
Ohoopee Match Club
Peachtree Golf Club
Sea Island Golf Club
The River Club
TPC Sugarloaf

HAWAII

Hoakalei Country Club
Hualalai Resort
Kapalua Plantation
Kuki’o Golf and Beach Club
The Club at Hokuli’a

IDAHO

Gozzer Ranch

IOWA

Glen Oaks Country Club

ILLINOIS

Beverly CC
Bob O’Link Golf Club
Bryn Mawr Country Club
Butler National
Butterfield Country Club
Chicago Golf Club
Conway Farms Golf Club
Evanston Golf Club
Exmoor Country Club
Hinsdale Golf Club
Knollwood Club
Lake Shore Country Club
Medinah CC
Morris Country Club
North Shore Country Club Chicago
Northmoor Country Club
Onwentsia Club
Rich Harvest Farms
Ridgemoor Country Club
Skokie Country Club
The Golf Shop at Twin Orchard

INDIANA

Andrew Davis Clothiers
Chatham Hills
Crooked Stick Golf Club
Fort Wayne CC
McCormick Creek GC
Meridian Hills Country Club
Rock Hollow Golf Club
Victoria National
Woodland Country Club

KANSAS

Mission Hills CC
The Broadmoor Hotel
Wolf Creek Golf Club

KENTUCKY

Olde Stone

MARYLAND

Bethesda Country Club
Caves Valley Golf Club
Fountain Head Country Club
Hillendale Country Club
Lakewood Country Club
Talbot Country Club
TPC Potomac
Woodholme Country Club

MASSACHUSETTS

Weston Golf Club
Black Rock Country Club
Boston Golf Club
Cohasset Golf Club
Dedham Country and Polo Club
Farm Neck
Framingham Country Club
GreatHorse
Hyannisport Club
Essex Country Club
Nantucket Golf Club Inc
Nashawtuc Country Club
Old Sandwich
The Kittansett Club
TPC Boston
Vineyard Golf Club
Woodland Golf Club

MICHIGAN

Barton Hills CC
Birmingham Country Club
Bloomfield Hills Country Club
Cascade Hills Country Club
CC of Lansing
Claymore Shop
Country Club of Jackson
Detroit Athletic Club
Detroit Golf Club
Edgewood Country Club
Flint Golf Club
Forest Dunes
Franklin Hills Country Club
Great Oaks CC
Lochmoor Club
Kalamazoo Country Club
Kingsley Club
Knollwood CC
Leading Edge Golf
Lost Dunes Golf Club
Meadowbrook CC
Oakhurst Golf & Country Club
Oakland Hills Country Club
Orchard Lake CC
Plum Hollow Country Club
Prestwick Village Golf Club
Red Run CC
Spring Lake CC
StoneWater Country Club
Tam O’Shanter Country Club
The Tennis & Golf Company
The Wyndgate
True North Golf Club
Van Boven
Walnut Creek CC
Warwick Hills Golf & Country Club
Western Golf & Country Club

MINNESOTA

Bearpath Golf & Country Club
Hazeltine National
Interlachen CC
Olympic Hills Golf Club
Rochester Golf & Country Club
Spring Hill Golf Club
The Minikahda Club
TPC Twin Cities
Windsong Farm Golf Club

MISSOURI

Hall’s
Blackwells Fine Men’s Clothing

MONTANA

Iron Horse Golf Club
StockFarm
Yellowstone Club

NEBRASKA

Grae Clothing

NEVADA

Bali Hai
Edgewood Tahoe
Montreux Golf and Country Club
Southern Highlands Golf Club
TPC Las Vegas
TPC Summerlin

NEW HAMPSHIRE

Abenaqui Country Club
Manchester Country Club

NEW JERSEY

Alpine Country Club
Arcola
Baltusrol Golf Club
Bayonne Golf Club
Bedens Brook Club
Canoe Brook Country Club
Crestmont Country Club
Deal Golf and Country Club
Due Process Stables
Eagle Oaks Golf & Country Club
Echo Lake Country Club
Edgewood Country Club
Essex Fells Country Club
Galloway National Golf Club
Great Gorge
Green Brook Country Club
Hamilton Farm
Hollywood Golf Club
Knickerbocker Country Club
Liberty National
Manasquan River Golf Club
Metedeconk National Golf Club
Montammy Golf Club
Montclair Golf Club
Mountain Ridge Country Club
North Jersey Country Club
Pine Barrens Golf Club
Pine Valley Golf Club
Plainfield Country Club
Preakness Hills
Ridgewood Country Club
Roxiticus Golf club
Rumson Country Club
Somerset Hills Country Club
Spring Brook Country Club
Spring Lake Golf Club
Stake Club
Tavistock Country Club
TPC Jasna Polana
Trump National Golf Club Bedminster
Trump National Golf Club Colts Neck
Trump National Golf Club Philadelphia
Upper Montclair Country Club
Watchung Valley Golf Club

NEW MEXICO

The Club at Las Campanas

NEW YORK

Ardsley Country Club
Atlantic Golf Club
Bonnie Briar Country Club
Brae Burn Country Club
Cold Spring Country Club
Colonial Springs CC
Deepdale Golf Club
East Hampton Golf Club
Fenway Golf Club
Fresh Meadow Country Club
Friars Head Golf Club
Gardiner’s Bay Country Club
Glen Head CC
Glen Oaks Country Club
GlenArbor Golf Club
Golf Club of Purchase
Hudson National Golf Club
Huntington Country Club
Irondequoit Country Club
Laurel Links Country Club
Long Island National Golf Club
Maidstone Club
Manhattan Woods Golf Club
Meadowbrook Club
Monticello Motor Club
Mount Kisco Country Club
Muttontown Country Club
National Golf Links
New York Golf Center
North Shore Country Club
Oak Hill Country Club
Old Oaks
Old Westbury Country Club
Oneida Indian Nation
Paragon Sporting Goods
Pelham Country Club
Piping Rock Club
Plandome Country Club
Quaker Ridge
Saint Andrews Golf Club
Saratoga National Golf Club
Schuyler Meadows
Seawane CC
Sebonack Golf Club
Shinnecock Hills
Silo Ridge Field Club
Siwanoy Country Club
Sleepy Hollow Country Club
The Apawamis Club
The Bridge
The Golf Shop at Southward Ho CC
The Mill River Country Club
The Tuxedo Club
Trump Golf Links Ferry Point
Trump National Westchester
Waccabuc Country Club
Westchester Country Club
Westchester Hills
Westhampton Country Club
Winged Foot Golf Club
Wolferts Roost Country Club
Wykagyl Country Club

NORTH CAROLINA

Charlotte Country Club
Country Club of North Carolina
Greensboro country club
Highlands Country Club
Ivy Citizens
Linville Ridge Country Club
Mountain Top Golf and Lake Club
Old Chatham Golf Club
Old Edwards Club
Omni Grove Park
Pine Needles Lodge and Golf Club
Trump National Golf Club Charlotte
Wade Hampton Golf Club
Wildcat Cliffs Country Club

OHIO

Barrington Golf Club
Beechmont Country Club
Brookside Golf & Country Club
Canterbury Golf Club
Coldstream Country Club
Columbus Country Club
Congress Lake Club
Double Eagle
Inverness Club
Kinsale Golf and Fitness
Kirtland CC
Maketewah CC
Mayfield Sand Ridge Club
Muirfield Village Golf Club
New Albany Country Club
Scioto Country Club
Shaker Heights Country Club
Westwood Country Club

OKLAHOMA

Gaillardia CC
Jimmie Austin OU Golf Club
Karsten Creek Golf Club
Oak Tree Country Club
Oklahoma City Golf and CC
Patriot Golf Club
Southern Hills
Threads on Boston

OREGON

Oswego Lake Country Club
Portland Golf Club
Pronghorn Resort
Tetherow
Tualatin Country Club

PENNSYLVANIA

Applebrook Golf Club
Aronimink Golf Club
Berkshire Country Club
Cedarbrook Country Club
Fiddler’s Elbow Country Club
Fox Chapel Golf Club
French Creek Golf Club
Gulph Mills GC
Hershey Country Club
LedgeRock Golf Club
Merion Golf Club
Nemacolin Woodlands Resort
Oakmont Country Club
Overbrook Golf Club
Philadelphia Cricket Club
Pittsburgh Field Club
Rolling Green Golf Club
Rolling Rock Club
Saucon Valley Country Club
Squires Golf Club
St Clair Country Club
Sunnybrook Golf Club
The Union League Golf Club at Torresdale
Waynesborough Country Club

RHODE ISLAND

Shelter Harbor Golf Club
Wannamoisett

SOUTH CAROLINA

Berkeley Hall Golf Club
Chechessee Creek Club
Colleton River Plantation
Country Club of Charleston
Daniel Island Club
Harbour Town Golf Links
Kiawah Island – Cassique
The Reserve at Lake Keowee
Yeamans Hall Club

SOUTH DAKOTA

Sutton Bay Golf Club

TENNESSEE

Germantown Country Club
Greystone Golf Club
The Golf Club of Tennessee

TEXAS

Amarillo CC
Austin Country Club
Austin Golf Club
Bent Tree Country Club
Braeburn CC
Brookhollow Golf Club
Brookhollow Golf Club
Cowboys Golf Club
Dallas Athletic Club
Dallas National Golf Club
Denton CC
DLM Supply
Drest by Scott Malouf
Escondido Golf and Lake Club
Four Seasons Resort Dallas
Green Tree CC
Hillcrest CC
Houstonian Spa and Resort
Lakewood Country Club
Maridoe Golf Club
Midland CC
Northwood Club
Odessa CC
Omni Barton Creek
Preston Trail
Raffkinds
River Oaks Country Club
Royal Oaks Country Club
San Antonio Country Club
Shadow Hawk Golf Club
Spanish Oaks Golf Club
St. Bernard Sports
Stonebriar CC
The Club at Carlton Woods
The Lakes at Castle Hills
TPC Craig Ranch
TPC San Antonio
Trinity Forest Golf Club
Vaquero Club
Whispering Pines
Wolfdancer Golf Club

UTAH

Glenwild Golf Club
Jeremy Ranch
Promontory Club
Salt Lake Country Club
Tuhaye Golf Club
Willow Creek Golf Shop

VERMONT

Burlington Country Club
Manchester Country Club
Okemo Valley Golf Club

VIRGINIA

Hermitage Country Club
Hidden Creek Country Club
Independence Golf Club
Olde Farm Golf Club
Robert Trent Jones Golf Club
Trump National Golf Club Washington D.C.
Washington Golf and Country Club

WASHINGTON

Broadmoor Golf Club
Chambers Bay Golf Course
Overlake Golf & Country Club
Sahalee Country Club
Seattle Golf Club
The Golf Club at Newcastle

WEST VIRGINIA

Pikewood National Golf Club
The Greenbrier

WISCONSIN

Erin Hills
Kohler
North Shore Golf Club
Pine Hills Country Club
The Legend at Brandybrook
Westmoor Country Club

WYOMING

3 Creek Ranch Golf Club
Shooting Star

BAHAMAS

Albany
Baker’s Bay Golf and Ocean Club
Lyford Cay Club
Sandy Lane

DUBAI

Damac International Golf Club Dubai

CANADA

Harry Rosen

UNITED KINGDOM & IRELAND

Ballybunion Golf Club
Carnoustie Golf Links
Hogshead Golf Club
Loch Lomond Golf Club
Old Head Golf Links
Portmarnock Golf Club
Queenwood Golf Club
Royal Lytham & St Annes Golf Club
St Andrews Links
Sunningdale Golf Club
Trump Doonbeg
Trump Turnberry

PUERTO RICO

Dorado beach resort and club

NEW ZEALAND

Tara Iti Golf Club Limited
Wairakei Golf & Sanctuary
Nordstrom
Saks Fifth Avenue
Stitch Fix

Privacy Policy

PRIVACY POLICY

This policy sets out the basis on which Nineswing Enterprises Limited of 1104, 317-319 Des Voeux Road Central, Kai Tak Commercial Centre, Central, Hong Kong (Company Number 2941178) (together with our subsidiaries, our holding company, subsidiaries of our holding company from time to time, collectively called “Nineswing Golf” or “we”) collects personal data from you and how we process such data.

By visiting our website nineswing.com (our “Site”)or any other applications or software we provide from time to time (collectively our “App”), you accept and consent to the practices set out below.

1       Collection of information

1.1      For the purposes outlined in Clause 2, we may collect and process the following information about you:

(a)    Information you give us – information that you provide us (which may include your name, address, email address, telephone number, credit card information and other personal description) by filling in forms on our Site or our App, or by corresponding with us (by phone, email or otherwise), for example:

(i)      when you report any problem to us;

(ii)     when you use certain features on our Site or our App;

(iii)    when you request any support from us; or

(iv)   when you complete any survey or questionnaire we send you.

(b)    Information we collect about you – information automatically collected when you visit our Site or use our App, for example:

(i)      technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

(ii)     information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number; and

(c)    Information we receive from third parties – We work with third parties and we may receive information about you from them, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, or credit reference agencies. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

1.2      We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

2       Uses made of the information 

2.1      We use information held about you for the following purposes:

(a)    providing, improving and developing our services;

(b)    researching, designing and launching new features or products;

(c)    presenting content and information in our Site and our App in the most effective manner for you and for the device you use;

(d)    providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;

(e)    collecting overdue amounts;

(f)     in any part of the world;

(g)    responding or taking part in legal proceedings, including seeking professional advice;

(h)    for direct marketing purposes (please see further details in Clause 2.2 below);

(i)      communicating with you and responding to your questions or requests; and

(j)      purposes directly related or incidental to the above.

2.2      We intend to use your personal data in direct marketing (i.e. offering or advertising products or services by sending the relevant information directly to you). We require your consent specifically for this purpose and you may opt out any time. For the purpose of this clause:

(a)    the personal data that may be used in direct marketing are those that you provide to us or we collect from you under Clause 1.1 above;

(b)    the type of services or products that may be offered or advertised will be our products including athletic clothing and other products;

(c)    the relevant information may be sent to you by email;

(d)    you may opt out any time by electing not to receive information of direct marketing upon booking an appointment or by emailing us at[email protected]. We will cease to send you marketing information without charge.

3       Disclosure of your information 

We will keep your personal data we hold confidential but you agree we may provide information to:

(a)    any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Schedule 1 of the Securities and Futures Ordinance (Cap. 571) of the Law of Hong Kong;

(b)    personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services (for example staff engaged in the fulfilment of your order, the processing of your payment and the provision of support services);

(c)    our overseas offices, affiliates, business partners and counterparts (on a need-to-know basis only);

(d)    persons under a duty of confidentiality to us;

(e)    persons to whom we are required to make disclosure under applicable laws and regulations in any part of the world; or

(f)     actual or proposed transferees of our operations (or a substantial part thereof) in any part of the world.

4       Cookies

4.1      Our Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

4.2      A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to the use of cookies. Cookies contain information that is transferred to your computer’s hard drive.

4.3      We use persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

4.4      We use the following cookies:

(a)    Strictly necessary cookies – These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

4.5      You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access all or parts of our Site.

4.6      We may use third-party web services on our Site. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our Site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

5       Third-party sites

Our Site, our App or our communication with you may from time to time contain links to third-party websites over which we have no control. If you follow a link to any of these websites, please note that they have their own practices and policies. We encourage you to read the privacy policies or statements of these websites understand your rights. We accept no responsibility or liability for any practices of third-party websites.

6       Security 

6.1      All information you provide to us is stored on our secure servers.

6.2      Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6.3      We restrict access to personal information to our employees, service providers and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.

6.4      We review our information collection, storage and processing practices from time to time to guard against unauthorised access, processing or use.

6.5      Please note, however, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.

7       Data transfer

7.1      The data that we collect from you may be transferred to, and stored at, a destination outside Hong Kong. It may also be processed by persons referred to in Clause 3 above who operate outside Hong Kong.

7.2      By submitting your personal data you agree to this transfer, storing or processing of data outside Hong Kong. We will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this privacy policy.

8       Your rights

8.1      You have the right to:

(a)    check whether we hold personal data about you;

(b)    access any personal data we hold about you; and

(c)    require us to correct any inaccuracy or error in any personal data we hold about you.

8.2      Any request under Clause 8.1 may be subject to a small administrative fee to meet our cost in processing your request.

9       Changes to our privacy policy

We may amend this policy from time to time by posting the updated policy on our Site. By continuing to use our Site and our App after the changes come into effect means that you agree to be bound by the revised policy.

10     Contact us

If you have any questions, comments or requests regarding personal data, please address them to:

Mr. Tin Lam Wong

Job Tittle: Customer Service Manager

Address: 1104, 317-319 Des Voeux Road Central, Kai Tak Commercial Centre, Central, Hong Kong

Tel: +852 93109084

Email: [email protected]

Last updated: 17 June 2020

Terms of Services

TERMS AND CONDITIONS FOR ONLINE SALE OF PRODUCTS

1        These terms

1.1      These are the terms and conditions on which we supply Sporting goods and athletic clothing and accessories.  (“Products”) to you through our website (our “Platform”).

1.2      Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

1.3      By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.

2        Information about us and how to contact us

2.1      We are Nineswing Enterprises Limited, a company registered in Hong Kong, trading as Nineswing Golf. Our company registration number is 2941178 and our registered office is at 1104, 317-319 Des Voeux Road Central, Kai Tak Commercial Centre, Central, Hong Kong.

2.2      For any questions or problems relating to our Platform, our Products or these terms, you can contact us by telephoning our customer service team at Customer Service Number or email us at [email protected] or write to us at 1104, 317-319 Des Voeux Road Central, Kai Tak Commercial Centre, Central, Hong Kong.

2.3      We are the data controller in relation to our Platform and are responsible for your personal data. Please refer to Clause 14 and our privacy policy which is available at https://nineswing.com/privacy-policy/ for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

2.4      If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.5      When we use the words “writing” or “written” in these terms, this includes emails.

3       Our contract with you

3.1      You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2      If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:

(a)    the Product ordered is out of stock;

(b)    there are unexpected limits on our resources which we could not reasonably plan for;

(c)    we have identified an error in the price or description of the Product; or

(d)    we are unable to meet a delivery deadline you have specified.

3.3      We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.

4       Our products

4.1      The images of the Products on our Platform are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Products that you purchase may vary slightly from those images.

4.2      The packaging of the Products may vary from that shown in images on our Platform.

5       Your rights to make changes

5.1      If you wish to make a change to the Product you have ordered, please contact us. We have full discretion whether or not to accept the changes. We will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 – Your rights to end the contract).

6       Changes to our product or these terms

6.1      We may make minor changes to the Product from time to time in order to:

(a)    reflect changes in relevant laws and regulatory requirements; and

(b)    implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6.2      If we make significant changes to these terms or the Product, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.

7       Providing the products

7.1      If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.2      If no one is available at the address as specified in your order to take delivery, we will let you know how to rearrange delivery or collect the Products from a local depot.

7.3      If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.

7.4      If we miss the delivery deadline for any Product, then you may treat the contract as at an end straight away if any of the following apply:

(a)    we have refused to deliver the Products;

(b)    delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c)    you told us before we accepted your order that delivery within the delivery deadline was essential.

7.5      If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Clause 7.4, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

7.6      If you do choose to treat the contract as at an end for late delivery under Clause 7.4 or Clause 7.5, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery.  If the Products have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on Customer Service Number or email us at [email protected] for a return label or to arrange collection.

7.7      A Product will be your responsibility from the time we deliver the Product to the delivery location you specified or you (or a carrier organised by you) collect it from us.

7.8      You own a Product once we have received payment in full.

7.9      We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our Platform. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.10    We may have to suspend the supply of a Product to:

(a)    deal with technical problems or make minor technical changes;

(b)    update the Product to reflect changes in relevant laws and regulatory requirements; or

(c)    make changes to the Product as requested by you or notified by us to you (see Clause 6).

7.11    We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product, we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than three (3) months and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.

7.12    If you do not pay us for the Products when you are supposed to (see Clause 12.4) and you still do not make payment within five (5) days of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice (see Clause 12.5). We will not charge you for the Products during the period for which they are suspended.

8       Your rights to end the contract

8.1      You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)    If what you have bought is faulty or misdescribed you may have a right to end the contract or to get the Product repaired or replaced or to get some or all of your money back, see Clause 11;

(b)    If you want to end the contract because of something we have done or have told you we are going to do, seeClause 8.2;

(c)    In all other cases, seeClause 8.4 and Clause 8.5.

8.2      If you are ending a contract for a reason set out below the contract will end immediately, we will refund you in full for any Products which have not been provided and you may also be entitled to compensation:

(a)    we have told you about an upcoming change to the Product or these terms which you do not agree to (see Clause 6.2);

(b)    we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;

(c)    you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see Clause 7.4));

(d)    there is a risk that supply of the Products may be significantly delayed because of events outside our control; or

(e)    we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than three (3) months.

8.3      Even if we are not at fault, you can still end the contract before it is completed (i.e. when the Product is delivered and paid for) by giving us notice in writing, provided that you will pay us reasonable compensation for the net costs we will incur as a result of your ending the contract. In such case, the contract will end immediately. We will refund any advance payment you have made for Products which will not be provided to you.

8.4      To end the contract with us, please fill in our online return form or post a printed return form to us, or email our customer services at [email protected]

8.5      If you end the contract with us, we will refund you the price you paid for the Products including delivery costs, but we may make the following deductions from the price:

(a)    deductions to reflect any deduction in value of the Products caused by you handling them in a way which would not be permitted in a shop (if we refund you before we are able to inspect the Products and later discover that you have handled them in an unacceptable way, you must pay us the appropriate amount); and

(b)    deductions to reflect the difference between the least expensive delivery method we offer and the delivery method chosen by you for the Products.

8.6      We will make any refunds due to you as soon as possible.

9       Return of products upon end of contract

9.1      If you end the contract for any reason after Products have been delivered to you, you must return them to us by courier specified by us.

9.2      We will pay the costs of return (or our collection) of the Products only if:

(a)    the Products are faulty or misdescribed; or

(b)    you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

(c)    In all other circumstances you must pay the costs of return (or our collection) of the Products.

10     Our rights to end the contract

10.1    We may end the contract for a Product at any time by writing to you if:

(a)    you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example, shipping and billing information;

(b)    you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or

(c)    you do not make any payment to us when it is due and you still do not make payment within five (5) days of us reminding you that payment is due.

10.2    If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11     Product defects

11.1    We warrant that on delivery, the Products will:

(a)    be of merchantable or satisfactory quality;

(b)    be fit for purpose held out by us;

(c)    be free from material defects in design, material and workmanship; and

(d)    conform with their description given on our Platform in all material aspects.

11.2    Any warranty given by us under this clause does not apply to any defect in the Products arising from:

(a)    fair wear and tear;

(b)    wilful damage, abnormal storage or working conditions, accident, or negligence by you or by any third party;

(c)    your failure to operate or use the Products in accordance with any instructions (including instructions relating to storage, installation, use and maintenance) given by us;

(d)    any alteration or repair by you or by a third party; or

(e)    us following any of your specification or requests.

11.3    If you become aware of any defect in all or part of the Products delivered, you must:

(a)    give notice in writing to us as soon as practicable; and

(b)    return the allegedly defective Products to us (either by posting the Products to us or allow us to collect them from you).

11.4    Where the Products returned under Clause 11.3 are found to be defective we will, at our option, repair or replace the defective Products, or refund the price of such defective Products in full. We have no further liability to you for defective Products upon replacement, repair or refund of the defective Products.

11.5    If you have any questions or complaints about any Product, please call customer services on Customer Service Number or email us at [email protected]

12     Price and payment

12.1    The price of the Product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see Clause 12.2 for what happens if we discover an error in the price of the Product you order.

12.2    It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the correct price for the Product at your order date is less than the price stated to you, we will charge the lower amount; but if it’s higher than the price stated to you, we will contact you for your instructions before we accept your order.

12.3    We accept payment by bank transfer, online payment methods and major credit and debit cards..

12.4    You must pay for the Products before we despatch them.

12.5    If you think an invoice is wrong please contact us promptly to let us know.

13     Our responsibility for loss or damage suffered by you

13.1    Subject to Clause 13.2:

(a)    all other warranties, conditions, or terms relating to fitness for purpose, quality, or condition of the Products, whether express or implied by statute or common law or otherwise, are expressly excluded;

(b)    we shall not be liable to you (whether in contract, tort or otherwise) for any loss of profit or any indirect or consequential loss arising from or in connection with the provision of the Products; and

(c)    our total liability to you for all losses arising from or in connection with the provision of the Products shall be limited to the total sums received by us for the Products.

13.2    Nothing in these terms will limit or exclude our liability for:

(a)    death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (where applicable);

(b)    fraud or fraudulent misrepresentation; or

(c)    any matter in respect of which it would be unlawful for us to exclude or restrict liability.

14     Use of your personal information

When you register or otherwise use our Platform, you provide us with personal data which is collected and used in accordance with the terms of our privacy policy which is accessible at https://nineswing.com/privacy-policy/. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

15     Entire agreement

15.1    These terms constitute the entire agreement between us in relation to your purchase. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, in relation to your purchase.

15.2    You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

16     Other important terms

16.1    We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for Products not provided.

16.2    You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

16.3    This contract is between you and us. Nobody else has any rights under this contract. No other person shall have any rights to enforce any of its term.

16.4    If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.5    Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

17     Governing law and jurisdiction

17.1    These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region.

17.2    The courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.